0845 Numbers

Number type:0845 numbers
Usage:Service numbers with a surcharge
Call costs:Typically 11p to 62p per minute, plus up to 7p per call (see below)
Introduced:1996
Similar numbers:0843, 0844, 0870, 0871, 0872

What are 0845 numbers?

Telephone numbers starting with 0845 are 'service numbers' charged at special rates.

Calls to 0845 numbers are typically charged at higher rates than calls to normal landlines due to the inclusion of a surcharge or 'service charge' to pay for the service being provided.

Unlike traditional landline phone numbers, 0845 numbers are not associated with any specific geographic location.

0845 numbers generate an income for either the organisation being called or their telephone company. As a result of this, common uses for 0845 numbers include:

  • Chargeable information and support lines
  • Event ticket and travel booking services
  • Conference call services
  • Pre-sales information lines

Using 0845 numbers for customer service lines is now forbidden by law.

0845 number call costs

Special two-part charging arrangements apply when calling 0845 numbers:

1. Access charge Set by your phone company and charged whenever you call any number starting 084, 087, 09 or 118. Varies from around 12p per minute on landlines to up to 55p per minute from mobiles.
2. Service charge An extra charge that benefits the organisation you are calling. They are responsible for informing you of what charge rate applies. Up to 7p per minute, 7p per call or a combination of both.

Total 0845 number call costs will typically be anywhere from 11p to 62p per minute, plus up to an additional 7p per-call charge.

This means that 0845 numbers will usually cost more to call than a normal landline. They will usually not be included in any free call allowances or bundled minutes that your tariff offers.
See examples for major phone companies...

Further information and advice

0845 numbers were introduced in 1996 for services that cost the same as a regular 'local rate' phone call. In April 2001, two older local rate prefixes were shut down and their numbers transferred to the 0845 code as follows:

  • 0345 xxxxxx became 0845 7xx xxxx
  • 0645 xxxxxx became 0845 9xx xxxx

The link to 'local rate' was later broken and by the mid-2000s calls to 0845 numbers began to be charged at a range of different rates. In July 2015, all 084 and 087 numbers switched to the new two-part charging structure made up of a separate service charge and access charge.

Companies are prohibited from using service numbers such as 0845 numbers for post-sales customer service lines. More info.

All numbers starting 084 are charged in the same manner and have the same technical features. This includes 08450 numbers, 08451 numbers, 08456 numbers, 08457 numbers, 08459 numbers and all other numbers that start with the digits 0845, regardless of how the number is displayed or what the following digits are.

See also:

0845 numbers graphic