|Service numbers with a surcharge
|Call costs from landline:
|Typically 11p to 33p per minute, plus up to 7p per call (see below)
|Call costs from mobile:
|Typically 55p to 78p per minute, plus up to 7p per call (see below)
|0843, 0844, 0845, 0870, 0871
What are 0872 numbers?
Telephone numbers starting with 0872 are 'service numbers' charged at special rates.
Calls to 0872 numbers are typically charged at higher rates than calls to normal landlines due to the inclusion of a surcharge or 'service charge' to pay for the service being provided.
Unlike traditional landline phone numbers, 0872 numbers are not associated with any specific geographic location.
0872 numbers generate an income for either the organisation being called or their telephone company. As a result of this, common uses for 0872 numbers include:
- Chargeable information and support lines
- Event ticket and travel booking services
- Conference call services
- Pre-sales information lines
- Horoscopes, tarot and fortune-telling
- Dating, chat and adult entertainment
Using 0872 numbers for customer service lines is now forbidden by law.
0872 number call costs
Special two-part charging arrangements apply when calling 0872 numbers:
|Set by your phone company and charged whenever you call any number starting 084, 087, 09 or 118.
|Varies from around 13p per minute on landlines to up to 65p per minute from mobiles.
|An extra charge that benefits the organisation you are calling. They are responsible for informing you of what charge rate applies.
|Up to 13p per minute, 13p per call or a combination of both.
This means that 0872 numbers will usually cost more to call than a normal landline. They will not be included in any free call allowances or bundled minutes that your tariff offers.
Regulation and advice
The Phone-paid Services Authority regulates 0872 numbers that have a service charge of more than 7p per minute or 7p per call, as well as all 0872 numbers used for chatlines, adult services and internet diallers. They can advise on related problems.
Companies are prohibited from using service numbers such as 0872 numbers for post-sales customer service lines. More info.
All numbers starting 087 are charged in the same manner and have the same technical features. This includes 08720 numbers, 08721 numbers, 08722 numbers and all other numbers that start with the digits 0872, regardless of how the number is displayed or what the following digits are.
0872 numbers were orignally reserved for services charged at up to 10p per minute from a BT landline. In July 2015, all 084 and 087 numbers switched to the new two-part charging structure made up of a separate service charge and access charge.