0845 Numbers

Number type:0845 numbers
Usage:Service numbers with a surcharge
Call costs:Up to 7p per minute and 7p per call flat fee, plus access charge of up to 55p/min.
Introduced:1996
Similar numbers:0843, 0844, 0870, 0871, 0872

What are 0845 numbers?

Telephone numbers starting with 0845 are 'service numbers' charged at special rates.

Calls to 0845 numbers are typically charged at higher rates than calls to normal landlines due to the inclusion of a surcharge or 'service charge' to pay for the service being provided.

0845 numbers generate an income for either the organisation being called or their telephone company. As a result of this, common uses for 0845 numbers include:

  • Chargeable information and support lines
  • Event ticket and travel booking services
  • Conference call services
  • Pre-sales information lines

Unlike traditional landline phone numbers, 0845 numbers are not associated with any specific geographic location.

0845 number call costs

Special two-part charging arrangements apply when calling 0845 numbers.

The first part of the call cost is your own phone company's standard per-minute 'access charge' which applies to all calls to numbers starting 084, 087, 09 or 118.

The second part is a variable 'service charge' which benefits the organisation you are calling. They are responsible for advising you of the rate that applies before you call.

Total 0845 number call costs will typically be anywhere from 8p to 62p per minute, plus up to an additional 7p per-call charge:

Calling from0845 number cost
BT landline12p to 19p per minute
EE mobile44p to 57p per minute
KC landline10p to 17p per minute
O2 mobile45p to 62p per minute
Post Office landline10p to 17p per minute
Sky Talk landline12p to 19p per minute
TalkTalk landline8p to 15p per minute
Three mobile45p to 52p per minute
Virgin Media landline11p to 18p per minute
Vodafone mobile45p to 62p per minute

Charges above include both the access charge and the service charge. An additional service charge of up to 7p per call may also be made.

Call costs rounded to nearest penny and last updated 19 April 2017. Most companies have a minimum charge of one minute. Please double-check with your telephone company.

In most circumstances, 0845 numbers will cost you more to call than a normal landline and will not be included in any free call allowances or bundled minutes that your tariff offers.

Further information and advice

0845 numbers were introduced in 1996 for services that cost the same as a regular 'local rate' phone call. In April 2001, two older local rate prefixes were shut down and their numbers transferred to the 0845 code as follows:

  • 0345 xxxxxx became 0845 7xx xxxx
  • 0645 xxxxxx became 0845 9xx xxxx

The link to 'local rate' was later broken and by the mid-2000s calls to 0845 numbers began to be charged at a range of different rates. In July 2015, all 084 and 087 numbers switched to the new two-part charging structure made up of a separate service charge and access charge.

Companies are prohibited from using service numbers such as 0845 numbers for post-sales customer service lines. More info.

All numbers starting 084 are charged in the same manner and have the same technical features. This includes 08450 numbers, 08451 numbers, 08456 numbers, 08457 numbers, 08459 numbers and all other numbers that start with the digits 0845, regardless of how the number is displayed or what the following digits are.

0845 numbers graphic