What are 0844 numbers?
All UK telephone numbers beginning with the digits 084 are service numbers charged at a special rate. Charges for calling these numbers include a service charge which is used to pay for the service being provided. Common uses for 0844 numbers and other service numbers include:
- Chargeable information and support lines
- Event ticket and travel booking services
- Conference call services
- Pre-sales information lines
Tip: most reputable companies have stopped using 0844 numbers for customer services. If you plan to call a company on an 0844 number, check the details on the company's own website first. The 0844 number you have may be out-of-date or belong to a third-party call connection service and cost more to call than the real, current phone number.
0844 number call costs
Landline calls to 0844 numbers usually cost from 7p to 19p per minute, while calls from major mobile networks are typically between 25p and 52p per minute.
0844 number call costs are made up of two parts: a Service Charge of up to 7p per minute which benefits the organisation you are calling and an Access Charge set by your phone company.
The Service Charge should be shown wherever an 0844 number is advertised. To find the specific total call cost, add this to your phone company's standard access charge.
Are 0844 numbers local rate?
No! 0844 numbers have always been charged at special rates that differ from normal landline calls.
In most circumstances, 0844 numbers will cost you more to call than a normal landline in your local area and will not be included in any free call allowances or bundled minutes that your tariff offers.
All numbers starting 084 are charged in the same manner and have the same technical features. This includes 08440 numbers, 08444 numbers, 08445 numbers, 08448 numbers and all other numbers that start with the digits 0844, regardless of how the number is displayed or what the following digits are.
0844 numbers were introduced in January 2000. Initially, numbers starting 0844 0 were reserved for dial-up internet services, while other 0844 numbers were available for general use at a charge of up to 5p per minute from a BT landline.
In July 2015, all 084 and 087 numbers switched to the new two-part charging structure made up of a separate service charge and access charge.
Regulation and advice
Companies are prohibited from using service numbers such as 0844 numbers for post-sales customer service lines. More info.