0500 Numbers

Old-style freephone numbers

0500 numbers are a type of freephone number that is now being withdrawn from service.

From 3rd June 2017, all 0500 numbers will be replaced by new numbers.

Withdrawal of 0500 numbers

As 0500 numbers are now quite rare and poorly recognised by the public, they are being taken out of service.

Organisations who have used 0500 numbers for receiving calls are being offered 'matching' modern freephone numbers that start with 08085. For example, the owner of the number 0500 123456 will be able to switch to the number 08085 123456 if they wish.

Adopting a new 08085 number is not compulsory – the only requirement is that 0500 numbers are removed from use. Organisations may alternatively replace their 0500 number with a completely different number of their choosing.

0500 number call costs

0500 numbers are intended to be free to call and generally remain so from landline telephones including payphones, although most mobile phone companies will charge for calls.

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